Cairns Airport - Domestic Terminal, Australia

Pick-up type:

Shuttle bus

Directions to desk

Upon arrival at the airport, you can take our free shuttle bus to reach the rental office which is located at 411 Sheridan Street which is 3 Kilometres away from the Terminal. For pickups please call 1800 474 258 (inside Australia) +61 7 5555 8900 (outside Australia)Once you have contacted the pick up number above, please make your way to the below location for collection: (International Terminal) - Walk to bus bay 6 and wait there for the East Coast bus. (Domestic Terminal) - Walk to bus bay 4 and cross the pedestrian crossing on your right hand side. Walk past the red and white boom gate and wait on the seat under the sign "Tour Group Pick-Ups".

Supplier details


Off Airport, 411 Sheridan Street, Cairns, 4870, QLD, Queensland

Opening Hours
Sun08:00 - 17:30
Mon07:00 - 19:30
Tue07:00 - 19:30
Wed07:00 - 19:30
Thu07:00 - 19:30
Fri07:00 - 19:30
Sat08:00 - 17:30

Cross Border and Driving Territory:

You must never take the Vehicle: (a) on any Unsealed Road; (b) above the Snow Line; (c) Off Road; (d) between mainland Australia and Tasmania in either direction, or into or out of the Northern Territory or Western Australia; (e) onto any island with the exception of: (i) Kangaroo Island; (ii) Stradbroke Island; (iii) Magnetic Island; (iv) Bribie Island; (v) Phillip Island; or (vi) Bruny Island, (f) Any towing or recovery costs incurred whilst on any islands stated in clause 7.10 (e) will be at Your expense and there is no guarantee that a replacement vehicle will be provided; (g) through any river, stream, creek or tidal crossing; (h) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe; (i) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed; (j) onto any road where We have notified You that the use of the Vehicle is prohibited; (k) in Queensland: (i) north of Chillagoe or west of Georgetown; (ii) north of Cooktown or Laura; (iii) on the Burke Development Road; (iv) north of Maggieville; (v) on Unsealed Roads north and west of Mt Isa; (vi) on the Bloomfield track; or (vii) on the Savannah Way; (l) on the Tanami Track and the Gunbarrel Highway in Western Australia and the Northern Territory; or (m) on the road from Jim Jim Falls to Twin Falls in the Northern Territory. 7.11 There are other prohibited areas where You must never take the Vehicle: (a) For rentals commenced in Western Australia: (i) on the Gibb River Road; (ii) on the Cape Leveque Road; (iii) on the road to Windjana Gorge; (iv) on the Cardabia - Ningaloo Road; or (v) on the access road from the Great Northern Highway to the Purnululu National Park, commonly known as the Bungle Bungles; or (b) For rentals commenced in the Northern Territory on the Larapinta and Namitjira Drives, commonly known as the Mereenie Loop.

Useful Information

Included in the Price

• CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.

(Not covered under the included cover: Tyres, Wheels, Rear view and side mirrors, Windows, Undercarriage. Please see more in the Excess and Liability section.)

• Third Party Cover

• Airport Service Fee

• One-way fee is included in the price quoted online and payable at the counter, only applicable for One Way Rentals.

• Breakdown assistance is included for mechanical failure.

• Unlimited mileage (except for Toyota Commuter)

Mandatory Documents and Important Information

The following documents are required to collect the vehicle:

• A printed version of your Rental Voucher

• Passport or Identification card

• A valid credit card in the name of the main driver

• A valid driving licence. International driving licence is required for customers whose licence is not written in Roman alphabet.

Non-EU customers: please note that your country might have driving license restrictions and you might need an international driving license. Please check with the official authorities of your country.

Age Restriction and Driving Licence: Drivers must be between 26 – 80 years and have held a valid driving licence for a minimum of 12 months. Car rental provider does not offer car rental to drivers with learners permit (L Plate).

Young Driver Fees: Young drivers surcharge is not included in the rental price. It is paid in the local currency at the rental desk. If you are aged between 21 and 25 years old you must pay a young driver surcharge of 9.90 AUD per day.

Voucher: A printed version of your rental voucher must be produced upon arrival at the rental desk. Failure to present the voucher means the car rental agent may charge you at the local rates. Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle. If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.

Please note the price of optional extras (including equipment and insurance) is subject to change without notice. The optional extras (equipment) are subject to availability.

Travel Restrictions


BABY SEATS/BOOSTER SEATS: 6.05 AUD per day with a Maximum charge of 66 AUD.

GPS: The cost of GPS is 6.05 AUD per day with a maximum of 66 AUD.

Extra KM: Toyota Commuter (XVAR) only has 200km per day and extra km cost 0.22 AUD.

Please note: The price of optional extras (including equipment, fuel and insurance) is subject to location fees and local taxes (GST) and can change without notice. The optional extras (equipment) are subject to availability and payable at the counter.

Fuel policy

The car rental provider will provide you with a specific level of fuel and you will need to return the vehicle with the same level. Please make sure you check the level reading when you pick up the car.

Missing fuel will be charged on your return. The price per litre charged by the rental agent may be significantly higher than the price at the local service station.

Fuel charges are payable at the rental desk unless otherwise stated in the Included in the Price section.